Responsible Gaming
At Pinnacle we are committed to offering a fun and fair gaming experience, but appreciate that in certain circumstances gambling may result in addiction. For that reason, we are dedicated to ensure that our customers are aware of the potential risks involved.
Wonder if you are gambling too much?
It is important for our customers to be in full control of their gambling habits. If you think you might be at risk of developing a gambling addiction, please use this self-assessment tool.
Financial limits
We provide our customers with facilities that may assist them in sticking to their personal budgets for gambling with us. To this end, we offer customer loss limits options.
Loss Limits
Another way to restrict the amount you may spend on gambling over a particular period is to impose a loss limit. With a loss limit in place, you may not place a wager for an amount which could possibly cause that limit to be exceeded. Your amount left to wager is shown on the bet slip. For example, when you set the loss limit at AUD 100.00 per week and have already lost AUD 80.00 that week, the system will automatically block an AUD 30.00 wager as you possibly stand to lose a total of AUD 110.00. The loss over a period is calculated as the amount lost plus the total of all pending wagers. Please note that loss limits are enforced on all types of wagers, including but not limited to straight bets, multiples, specials and teasers.
How do I set/change a limit?
You can set or change your limit at any time by contacting our Customer Service Team to request a period (either recurring or none-recurring) and amount. Non-recurring periods must be at least 24 hours and no more than 1 year.
Please note that when you request an amount to increase your limit, this request is subject to a cooling-off period of 7 days. If you change your mind during the cooling-off, you may contact us to cancel your request. Otherwise, the new limit will replace the current limit once the cooling-off has elapsed. All notices reducing a limit has effect immediately after being received and treated by our Customer Service Team.
How do I turn off my limit?
If you do not wish to have a risk or loss limit, you may submit a request to have one or both limits turned off by contacting our Customer Service Team. Please note that your request is subject to a cooling-off period of 7 days. If you change your mind during the cooling-off, you may contact us to cancel your request. Otherwise, the current limit will be revoked once the cooling-off has elapsed.
Self-Exclusion
Need a break from gambling?
Should you need to take a break from gambling, we provide a self-exclusion facility in accordance with the NT Code of Practice for Responsible Online Gambling 2016 which allows you to prevent yourself from accessing your account. If you've entered a self-exclusion form with us, your account will remain closed for the specified period and it will not be reactivated under any circumstances during that period. You may exclude yourself temporarily or permanently.
In addition to your self-exclusion, we recommend that you also:
- seek support and advice from recognized organisations such as the Australian national 1800 gambling helpline – Call 1800 858 858 or visit the National Gambling Help website;
- request self-exclusion with other gambling operators with whom you have an account;
- install software that blocks access to internet gambling website;
- unlike/unfollow any social media accounts that are linked to us or other gambling operators.
How do I set/extend a temporary self-exclusion?
If you want to temporarily close your account you can submit an exclusion form to us by filling out this form and sending the signed, completely filled out form to our Customer Service Team. You may also contact our Customer Service Team to extend your exclusion period.
Cooling Off Period
After signing a self-exclusion form with us you have a three-day cooling off period in which you can change your mind.
If you change your mind you must contact our Customer Service Team within 72 hours of submitting your form otherwise you will not be able to gamble with us for the term nominated in the form.
How do I shorten my temporary self-exclusion period?
You may not shorten your temporary self-exclusion period.
How do I set a permanent self-exclusion?
If you want to permanently close your account you can enter an exclusion form with us by filling out this form, selecting "permanent" as the exclusion period, and sending the signed, completely filled out form to our Customer Service Team. After receipt of this notice we will de–register you as soon as practicable and in any case before 24 hours. Reactivation of your account is not possible and you will not be able to sign up for a new account either.
What happens with pending wagers and funds in my account?
We recommend you withdraw the funds in your account before you enter/request a self-exclusion (whether being temporary or permanent). Once you have entered a temporary self-exclusion and you have pending wagers, these will not be cancelled. Any winnings will be added to your account balance during the exclusion period. For permanent self-exclusion, pending wagers will be cancelled after 72 hours of submitting your form for permanent self-exclusion. Please contact our Customer Service Team to arrange for the funds in your account to be returned to you. All our standard withdrawal rules as outlined in our Payment Options pages apply.
What happens after my temporary self-exclusion period ends?
After the exclusion period has passed, your account will be automatically reopened.
Responsible Gambling Incident Register
Your personal details and the details of the exclusion will be placed on the Responsible Gambling Incident Register held by us.
Exclude from all Northern Territory online gambling operators
Our customers that wish to exclude themselves are also encouraged to do so with all Northern Territory online gambling operators. Please visit the following website for more information: nt.gov.au/industry/gambling/self-exclusion-from-a-sports-bookmaker
Marketing material
We will take all reasonable steps to prevent any marketing material from being sent to you if you've entered a self-exclusion form with us. After you've reactivated your account, you will automatically receive marketing material again.
Protection of Minors against Underage gambling
Pinnacle only accepts customers over 18 years of age or the legal age in your jurisdiction. As such, we may ask for identification documents and will not permit you to continue to use our services, should we suspect that you are under 18 or the legal age of your jurisdiction. To support our efforts, we recommend that parents and guardians are also proactive in preventing the involvement of minors in gambling.
In case you suspect that a minor is using our services, you are strongly encouraged to contact us, so that we can take the necessary actions.
To block minors from accessing gambling sites at home, you can consider using the following Internet filters:
Responsible Gaming Policy
Pinbet Australia Pty Limited's gambling operations are governed by its Responsible Gaming Policy which applies to each customer.